OR-ganic Terms & Conditions

‍TERMS & CONDITIONS
We are not huge fans of endless small print (who is?) but there are some legal requirements that we are obliged to put down in writing for your reference. They are fairly standard and are primarily designed to enhance your shopping experience with OR-ganic. By placing an order with us, you are agreeing to accept these terms and conditions. If you have any queries about our Terms & Conditions, please contact us before placing your order.

1 General
These are the conditions of sale which apply to all contracts made between N.A.N.Co.Ltd Trading as OR-ganic (the Seller", “we”, “us”, “our”), a company registered in Scotland no. SC281433 and any customer ("the Customer", “you”, “your”) and shall apply to the sale of any of our products ("the Goods"). Our contact is hello@or-ganic.co.uk

‍1.1 These Terms and Conditions govern your use of the website accessed through or-ganic.co.uk (the "Website") and any orders you place through our Website, or with one of our team. Please read the Terms and Conditions carefully as they affect your liabilities under law and by using the website you are deemed to accept them. They may be changed at any time and any change will take effect from the time of publication on our Website. Your statutory rights are not affected.

1.2 By using this Website you warrant that you are of full legal age and may lawfully enter into any contract with us.

1.3 All communications from us will be made in the English language. All contracts with us will be deemed to have been made in Scotland and any disputes will be regulated by Scots law and you agree that the Scottish courts will have exclusive jurisdiction to determine any disputes.

1.4 We will respond to all e-mail enquiries as quickly as possible – hello@or-ganic.co.uk – but we are a small team and not at our desks at all times, so please be patient with us if we do not reply straight away.

1.5 Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights please contact your Local Authority Trading Standards Department or Citizens Advice Bureau.

1.6 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

1.7 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through or-ganic.co.uk, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the or-ganic.co.uk website without our prior written permission.

2 Orders
Our Website shop constitutes an invitation to you to do business with us. Any order submitted by you is your offer to enter into a contract with us. For the avoidance of doubt, a contract shall not be established until the point of dispatch of the Goods, at which time we shall be deemed to have accepted your order.

2.1 Before you submit an order, ensure it is correct. Please take care particular care when inputting or providing your delivery address details as you are responsible for their accuracy. After you have placed and paid for your order, confirmation will be sent to you by e-mail that your order is being processed. You can find our terms and conditions on our website at all times.

2.2 Your order cannot be accepted before we receive payment for the Goods ordered. Title to the Goods shall not pass to you until we have received in full all moneys owed by you under this and any other contract and until delivery is effected.

2.3 We dispatch orders by Royal Mail Tracked 48.  We do not ship overseas.

2.4 The price, availability and specification of any Goods are subject to change without notice prior to our issuing an acceptance of your order but not thereafter.

2.5 All descriptions, images and specifications are published only for illustration and are not binding on us.

2.6 Subject to stock availability, we aim to dispatch on the next business day following the date of your order.

3 Delivery
3.1 Should you not receive your order, and in accordance with Royal Mail's policies, an item shall be deemed as lost if Royal Mail has not delivered it at the place to which it is addressed by the end of the tenth working day after its due date of delivery, unless there is evidence to the contrary to demonstrate that the item has not been lost. Business days are Monday to Friday and exclude public holidays. Should your item fail to be delivered within the specified timescale, please contact us to report this and trigger the lost item procedure. If your order is confirmed as lost, it will either be replaced or refunded.

3.2 All risk of loss of or damage to the Goods shall pass to you upon delivery. In the event of the Goods being damaged in transit/prior to delivery, please contact us for assistance.

4 Cancellation, returns and refunds
4.1 The Customer shall inspect the Goods immediately upon receipt and shall notify us by email (hello@or-ganic.co.uk) within 7 days of the date of delivery if the Goods are damaged or do not comply with any of the terms of the Contract, providing photographic evidence. If the Customer fails to do so they shall be deemed to have accepted the Goods.

4.2 If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and request a refund by informing the Seller in writing or by email within 7 working days of receipt of the Goods. Goods must be returned at your expense within 14 days of the written notice and should be adequately insured during the return journey. You will receive a refund of all monies paid for the Goods except for return postal charges within 30 days of cancellation, provided the goods are returned in appropriate, unopened/unused condition. Information on The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 may be found at - http://www.legislation.gov.uk/uksi/2013/3134/contents/made (External Website) and The Consumer Rights Act 2015 may be found at - http://www.legislation.gov.uk/ukpga/2015/15/contents (External Website)

5 Data Protection
As stated in our privacy policy, we respect your privacy. We will hold your personal information carefully and securely and will not sell, rent or transfer it to any third parties.

5.1 OR-ganic will take all reasonable precautions to ensure that details relating to you, your order and payment are kept secure in accordance with the requirements of the Data Protection Act 1998. Unless we are negligent in exercising these responsibilities then we shall not be held liable for unauthorised access to information supplied by you. Where you supply data relating to other individuals you will be deemed to have obtained their agreement to this information being released to us.

5.2 You acknowledge and agree to be bound by the terms of our privacy policy. Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

6 Limitation of Liability
6.1 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen's Advice Bureau.

6.2 We will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations, if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, weather, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

6.3 Other than as set out in clause 7.1, the maximum liability of OR-ganic arising out of any order for the supply of Goods to you in contract, misrepresentation, restitution or otherwise, arising in connection with the performance of this contract, shall be limited to the price paid for the Goods. Under no circumstances shall OR-ganic be liable for any form of indirect or consequential loss, costs or expenses as a result of this agreement or contract.